Frequently Asked Questions

Is payment secure online? KeepCup uses Paypal and secure payment systems transmitting payment details in an encrypted manner. How many KeepCups will I need? We anticipate that you will need between 2-4 KeepCups per person. When you take the pledge to stop using disposable cups you will not want to turn back. You may have a KeepCup unwashed on your desk, or you’ve left it in the car – so we think you’ll need a few on the go, particularly as you get used to changing your habits from disposal to reuse. What size do I buy? Buy the size cup you normally order. KeepCups match the standard internal volumes of all disposable cups. The medium and large KeepCups have fill lines for the smaller sizes. I want a red band on a white cup? Currently our system is set up to select and ship complete KeepCups. If you would like to mix up the components you will need to order multiple KeepCups. Remember that the plugs, lids and bands are interchangeable on the small, medium and large KeepCups. How do I purchase? Choose a KeepCup, select the size and the number required. Add the items to your shopping bag You can calculate the shipping costs before you check out. You may remove items any time before check out. When you press checkout you will be transferred to the PayPal site to continue processing your order. How the shipping costs work? We have passed on the shipping costs directly to you. Am I able to purchase without providing my email address? We require your email address to complete a purchase? We require an email address: 1. To enable us to send a confirmation email with your order details 2. To record your details to save time next time you visit the website Alternatively you can order by telephone on 03 9620 0244. How do I send a gift to someone? We require the recipient’s name and delivery details. You can place a message in the comments box to be sent to the recipient. Payment methods? We require

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